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Q :
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What method of Payment is available?
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Palladora accept's all major credit cards: VISA, MasterCard, and American Express.
Credit card orders can be placed online using our secure server and all orders will only be shipped to an address on file with the credit card company.
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When will my Credit card be charged?
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Your Credit card will be charged immediately and a Thank-you, for Payment received notification email will be sent to you.
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Can my order be shipped to a different Address?
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Yes. Upon Checkout, you will be asked to enter: Billing Address and Shipping Address. These two addresses do not have to match. (Post Office Box not accepted). Please note that the Billing address information has to match your Credit card information in order to process the payment.
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Q :
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When will my Order be shipped?
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Once our Factory is in possession of your order, Buy NOW!: will be shipped within
2-3 business days.
U>create: will be shipped within
7-10 business days.
Custom Design: as per individual Quotation.
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How can I check on the status of my Order?
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You can Login into your account and check on the status of your order.
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Q :
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What is Palladora 's Pricing Policy?
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As Palladora is the Manufacturer, we are able to offer you the best quality and value on an exclusive basis of our own Jewelry designs. All our prices are final.
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How do I track my Order after it has been shipped?
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Please enter your Fed-Ex® tracking number into the box marked -Track my Order in the top right hand side of the Palladora Home page.
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Q :
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How much should I spend on my Engagement ring?
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A wise choice is what is within your means. Fortunately, each Diamond is unique and there are no two alike - so you are bound to find one that both of you will cherish at a cost you are comfortable with.
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Which finger is the Engagement Ring worn on?
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Traditionally worn on the left hand, on the 4th finger. It was believed by the ancient Romans that this finger contained the "vein of Love" which connects directly to the Heart.
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Q :
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Why are Diamonds so Rare and Expensive?
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To mine Diamonds, approximately 23 tons of "blueground"-the earth in which Diamonds form has to be extracted, only to yield 5 carats of rough (unpolished) diamonds. Only 20% of those recovered are of Gem quality, while the remaining 80% are only suitable for industrial purposes.
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Q :
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Is a Diamond a good investment?
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Historically, diamonds have not fluctuated greatly in price from year to year. A diamonds value is based on the marketing of supply and demand. The Giving of an Engagement ring or a Diamond jewelry purchase has always been viewed as a romantic gesture. Let's keep the Romance!
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Q :
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Where do most Diamonds come from?
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Gem quality Diamonds have been found and are presently being mined in: Canada, Russia, Africa, and Australia. Diamonds have also been found here in the United States and India.
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What are "Fancy" Diamonds?
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*Fancy refers to any Diamond cut other than the round Brilliant including the most popular shapes: Marquise, Pear, Oval, Emerald, Princess, Radiant, Heart along with numerous unique shapes. *The term "Fancy" also refers to a Diamonds prominent body color, such as yellow, brown or blue. Colors such as blue, pink, and green are extremely rare and valuable
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Q :
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Can I scratch or chip a Diamond?
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Yes, but a diamond can only be scratched with another diamond. The diamond is the hardest substance known to man and is almost 100x more resistant to scratching than the next hardest material. Even though the diamond is the hardest substance known to man, it can still be damaged if struck hard and against the "grain". A diamonds crystal structure is similar to the grain of wood and a sharp impact against this grain of a diamond may cause it to crack, chip or shatter.
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Q :
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What is CAD - CAM?
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CAD = Computer Aided Design + CAM = Computer Aided Machine. The designing of Jewelry in a 3-D format and then interpreting this data to a Rapid Prototyping machine is a relatively new concept in the Jewelry Industry. Palladora has been on the forefront of this emerging technology.
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What is a Jewelry Appraisal?
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A detailed Jewelry Appraisal provides information and an Estimate of your Jewelry's value based on replacement cost. This Replacement Cost Appraisal accompanies each piece of Palladora Jewelry (>$US1,000.00) and ensures you that in case of loss, theft, or damage your Insurance Company will give you an equal replacement of your item. Your Insurance Company can rely on this Appraisal to calculate a coverage rate for your Fine jewelry.
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Q :
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How do I determine My finger size?
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A :
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See link
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Q :
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What are the recommended Genuine Birthstones of the Month?
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JAN: Garnet FEB: Amethyst MAR: Aquamarine APR: Diamond/White Sapphire MAY: Emerald JUNE: Pearl/Moonstone JULY: Ruby AUG: Peridot SEPT: Blue Sapphire OCT: Opal/Pink Tourmaline NOV: Citrine DEC:Tanzanite/Blue Topaz
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Does it matter when, I put on My Jewelry and what causes my jewelry to discolor?
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The old proverb, Last ON first OFF is a good guideline. Many jewelry surfaces are affected by skin and hair care products. The most well known cause is perfume, cologne, lotions and some household cleaning supplies. This is due to the reaction of the chemicals with the alloys in the Gold. These reactions do not occur in Jewelry manufactured in Platinum or Palladium as they are hypoallergenic precious metals.
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Q :
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How do I clean and care for My Diamond Jewelry?
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Diamonds have an affinity to attract grease, like applied lotions and even natural skin oils. Place your diamond jewelry into a dish and top off with warm water to the touch. Add a dash of your favorite liquid dishwater soap and ammonia. (Ammonia works well in relieving the grease) .
Let your jewelry soak for a few minutes and if you have available an old "soft" toothbrush, you can very gently brush your jewelry clean. Remove from the sudsy water, rinse under warm water to the touch and dry with a soft, lint free cloth. NOTE: This Guideline is not recommended for jewelry with Pearls, Opals or other sensitive Gemstones.
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What is the Best way to store My Diamond Jewelry?
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Your Insurance agent can best advise you on this matter as there are two thing to consider: damage and theft. To protect against the possibility of your jewelry getting scratched by the other jewelry in your jewelry box, store each piece individually in its own pouch. It is recommended that valuable jewelry should be kept in a Safety deposit box.
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Q :
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Will Palladora create a Custom Design for Me?
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A :
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We would be honored! see
link
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Q :
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Is my white Jewelry enhanced?
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Platinum or Palladium jewelry is not enhanced as these precious Metals are hypo-allergenic and naturally "white" , meaning they will not tarnish or discolor. Any 14 or 18 karat white gold jewelry will show a tinge of yellow as these alloys are mixed with pure 24 Karat Gold. A Rhodium plating (from the Platinum precious metal Family) enhances your jewelry making it whiter, however this is not permanent and may need to be reapplied with time and wear.
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Q :
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Are any of the Gemstones used in our Jewelry heat treated?
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Yes. It is very common for natural gemstones to be heated. Heating the stone can intensify color and clarity, making the gemstone more beautiful and valuable. In addition, emeralds are commonly infused with a colorless oil, wax or resin to improve their appearance and luster. Nearly all rubies and emeralds on the jewelry market today are heated or treated in some fashion.
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Q :
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Will you insure my Jewelry?
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No. However, we provide you with an insurance appraisal that you can use to obtain coverage. Jewelers Mutual www.jewelersmutual.com is a highly regarded insurance company that also sells policies online.
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Q :
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Abbreviations:
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wt= Weight t.w.= Total weight t.g.w.= Total Gem weight kt= Karat (Gold) ct= Carat (Diamond) mm= millimeter cm= centimeter
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